Return Policy


Donors contribute to campaign owners, not to Fundclock.  However, Fundclock is able to refund your contribution before any of the following occur: 

      1. The contribution funds were disbursed to the campaign owner.

      2.The campaign ends.

In the event that the campaign has ended and Fundclock has disbursed funds to the campaign owner, refund requests must be directed to the campaign owner and handled in accordance with their separate refund/return policy.  Fundclock is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and the method of refund.

For InDemand campaigns, Donors may request a refund from Fundclock up to seven (7) days after the contribution was made
Any refund or return requests made after the 7th day must be directed to the campaign owner and will be subject to the campaign's separate refund/return policy (if any).

Fundclock reserves the right to terminate user accounts and remove campaigns for any abuse of this Refund Policy.  In the event that Fundclock has found a campaign violates the Terms of Use and Fundclock still has the campaign’s funds, we may at any time take action we deem appropriate, in our sole discretion, including but not limited to, issuing refunds to Donors from the campaign’s funds. 

I'm eligible for a refund. How do I request one?

You can request a refund directly from your confirmation email or from your Fundclock dashboard.

I'm not eligible for a refund but I want one. What do I do?

If you are not eligible for a refund from Fundclock under our Refund Policy, you should contact the campaign owner to inquire whether they are able to provide you a refund. Fundclock is not responsible for refunds outside of our Refund Policy and you should work directly with the campaign owner to resolve the refund request and method of refund.  

 

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